FAQ

Q: I'm not interested in giving my home address and personal info, what should I do?

A: For customers who does not wish to reveal name and address, we'd suggest using "Money Order". Please Contact Us to reserve your item(s) and we will guide you through the order process. 

Q: Do you have stock or you are just some factory agents?

A: 6 Degreees is a licensed retail and we always have stock in our warehouse. Everything that is listed on our web store has live stock status, means if the system allows you to purchase, we will definitely be able to ship out same day, always.

Q: Where did you get these products? Are they genuine or just knockoffs?

A: 6 Degrees is authorized dealer for all the products we carry and everything here are authentic products we got straight from the original manufacturers. They are all 100% genuine quality products, guaranteed.  We make no compromise on any products or service. 

Q: How do I place my order?

A: 6 Degrees is a fully functional online store. Simply click "add to cart" to put the items you wish to purchase into your shopping cart and the system will guide you through checkout. You can put as many items as you wish and the system will automatically calculate your order total.

Q: How do I use a coupon code?

A: After putting some items into the cart, you may click "proceed to checkout". When choosing your payment method, there is a little box titled "enter coupon code". Simply key in the coupon code you obtained and the discount will be applied to your order total.

Q: Which payment methods do you accept?

A: We accept cash on delivery for local buyers in Vancouver B.C. Canada. We also take PayPal instant payments and major credit card payments through our PayPal gateway. All of these can be done through our online ordering system. 

Q: Is it safe to enter my personal info in your store?

A: Our store is protected by SSL encrypted security system and we do not reveal nor share any of your info with any 3rd party. When placing order with your credit card, you will be redirected to PayPal's website for even better trusted security, and PayPal does not even show us your credit card info so you can enjoy online shopping with confidence.  

Q: When I'm redirected to PayPal, it shows an error message. What is going on?

A: If you encoutner any error while being redirected to PayPal, please close your browser and clean the "cookies" and try again.  Or you may try a different browser or even a mobile device.  

Q: When I put an item into the cart, the cart empties itself. What should I do?

A: Again, it is caused by the "cookies" stored in your browser. Please close your browser and clean the "cookies" and try again. If the problem persists please use a different browser such as IE, Google Chrome, Safari or Firefox.

Q: How long does the shipping take?

A: It depends on which country you live in. For domestic shipping in Canada, it takes an average of 2 to 4 business days. For USA shipping, the average is 2 to 5 business days. International shipping takes about 4 to 7 business days for Air Mail, and 4 to 6 weeks for Surface Mail.  Please refer to the Shipping Page for more detail.

Q: What if my item arrives damaged?

A: 6 Degrees does not comprise any service and we spend a lot of money on shipping supplies.  Every item will be packed carefully with quality bubble mailer or boxes with a lot of cousion so your item will always arrive in perfect shape, guaranteed. Should there be any chance that post officers went insane and destroyed our bullet-proof packaging, don't worry, your item is covered by insurance and we will promptly issue you an exchange free of charge.   

Q: What is your return policy?

A: Please see below.

Return Policy

You may return most mint items within 7 days of delivery for a full refund. Buyers are responsible for the return shipping unless the return is a result of our error (you received an incorrect or defective item, etc.).

Item has to be in 100% working order and perfect cosmetic condition with complete package, manual and parts.  A 25% restocking fee will be applied if above requirement is not met.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.